| What is A Higher Bounce’s inclement weather policy?
AHB’s weather policy is if the client is going to cancel their event due to weather, they need to do so before 8am on the event date. The deposit is non-refundable, but can be carried forward to a rescheduled or new event within 120 days from the original event date. Remember that inclement weather can include rain, strong winds, thunderstorms, or lightning . AHB is a safety first company and will always make decisions based on what is safe for the client and participants. High winds can be the most dangerous, as you have seen on numerous YouTube and News Videos.
| What is AHB’s cancellation policy?
You can cancel 30 business days before your event date. In most cases you will receive a full refund of the deposit paid. One exception is if AHB had to subcontract rental equipment from another vendor or had to place a special order to accommodate your event. If it is less than 30 business days, then the deposit is non-refundable. If less than 10 business days from event date, then the entire balance due is required to reschedule the event to another date. You can still reschedule up to 120 days from event date, and use the non-refundable deposit also.
| Does AHB require a deposit?
Yes, we require a 25% credit card deposit on all rentals. The deposit will not be ran until AHB has received the rental contract and sent the estimate confirming the total cost and deposit amount, with the client. **** All credit card information is kept secure via encryption and is password protected, so only authorized AHB personnel have access to the credit card information.
| Are there fees associated with paying AHB with a credit card?
Yes and no. We do not charge a convenience fee for the required 25% deposit ran via the credit card. We do charge a 3% convenience fee for all balance due amounts ran via a credit card. We do not accept personal checks for balance due amounts. Balance due payments can be made by, cash, credit card, or a company/school/church/ or corporate check. Credit card balance due payments will be ran two days before the event date. All other balance due payments are due at delivery on the event date. We only accept Visa or MasterCard credit cards.
| Does AHB allow customer pickups?
Yes and No. We allow customer pickups of dunk tanks, carnival games, movie screens, and concessions. We do not allow customer pickups of inflatables; those are set up by AHB’s trained staff. Dunk tanks need to be towed via a hitch and 2 inch ball. Most items will fit in a pickup truck or minivan with the seats down.
| What surfaces can you set up the inflatables?
We can set up on grass, pavement, concrete, or indoors on carpet, gym floors, or wood floors. We do not set up on mulch, gravel, wood shavings, saw dust, or any surface that may damage the units or put the participants at risk. Set up area needs to be clean of sticks, pet feces, acorns, leaves, pine cones, toys, etc.